Introduce the Functional Analysis System Technique (FAST) for designing business systems. Learn how to graphically represent function relationships using Verb-Nouns, asking "how/why/when" to identify missing or unnecessary steps.

Define what a business system is: a series of steps producing consistent outcomes. Learn how formal, documented systems remove guesswork, boost profitability, and enable owner independence for scaling.

Explore the Balanced Scorecard's Internal Process Perspective. Learn how excelling behind the scenes, from innovation to operations and service, boosts productivity, quality, and cost reduction for sustainable growth.