Business Systems

Master systemising your marketing process by choosing a strategic customer acquisition approach (hunting vs farming). Use strategic analysis to plan your marketing mix and consistently attract your ideal client

Master systemising production by understanding how to convert inputs to outputs. Learn the difference between continuous and intermittent processes and how to classify processes like extraction and assembly for optimal efficiency

Learn the crucial steps for systemising production. Choose the right process (Jobbing, Batch, Mass, Mass Customisation) for your product's volume and variety, and create documented procedures and policies for consistent quality.

Master the diffusion implementation process for business innovation. Learn to manage company-wide acceptance using Knowledge Brokers and discover the key metrics for measuring successful innovation implementation.

Learn about the crucial stages of experimentation for suitability and feasibility, and commercialisation for innovation. Understand the importance of a 'policy on mistake tolerance' for successful scaling.

Emphasize the crucial step of documenting business systems. Learn what a final system document includes (definitions, policies, procedures, forms, reports) and distinguish between systems, processes, procedures, and policies for exactness.

Learn how to systemise innovation in your small business by structuring idea generation, mobilizing champions, and applying rigorous screening. Stop waiting for luck; build a reliable system for growth.

Introduce the Functional Analysis System Technique (FAST) for designing business systems. Learn how to graphically represent function relationships using Verb-Nouns, asking "how/why/when" to identify missing or unnecessary steps.

Learn to use the Fishbone Diagram (Ishikawa) to identify root causes for business problems or desired outcomes. Distinguish correlation from causation and brainstorm comprehensively for effective solutions.

Design your business's ideal organisational structure with an org chart based on strategy and roles. Explore Hierarchical, Matrix, and Flat models to streamline operations and enhance team management for growth.

Define what a business system is: a series of steps producing consistent outcomes. Learn how formal, documented systems remove guesswork, boost profitability, and enable owner independence for scaling.

Gain a foundational understanding of financial statements: Balance Sheets (assets, liabilities, equity), Income Statements (revenue vs. expenses), and Cash Flow Statements (inflows/outflows) for business health.

Discover the crucial difference between working in vs. on your business. Learn how Michael Gerber's E-Myth concept and strategic systems can free you from daily operations and unlock true scalability.